Thank you for choosing JNR Vapor. Please read the following information carefully to understand our shipping terms and delivery conditions.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please ensure your email address is correct at checkout so you don’t miss any updates.
Eligible Shipping Regions
We currently ship within the European Union only. All orders are dispatched directly from our fulfillment warehouse to ensure speed and reliability.
Please note: Some remote areas or islands within the EU may be unreachable or subject to additional shipping fees. If this applies to your address, our customer support team will contact you before your order is shipped.
Shipping Rates & Free Shipping
Shipping costs are calculated based on your cart total after discounts, excluding taxes.
| Order Total | Shipping Cost |
|---|---|
| €0.00 – €99.99 | €15.00 flat rate |
| €100.00 and above | FREE |
Free shipping is automatically applied at checkout when your order reaches €100.
Carriers & Logistics
To ensure the best delivery experience, we partner with internationally trusted carriers:
- DPD
- FedEx
Our logistics system automatically selects the most suitable carrier based on your location to minimize delivery time.
Processing & Delivery Times
- Order Processing: All orders are prepared and dispatched within 24 hours (business days).
- Estimated Delivery: 2 to 4 business days within the EU.
Please note that delivery timelines may be extended in cases of force majeure, including extreme weather, strikes, public holidays, or peak trading periods.
Customs & Taxes
As all shipments remain within the European Economic Area, no customs duties apply to EU member state deliveries. Any applicable local taxes are the responsibility of the customer.
Order Tracking
Once your parcel has left our warehouse, you can track it in real time using your tracking number on Track123:
Packaging & Product Safety
All JNR products — including the Falcon Nexus, Alien, and more — are carefully packaged to ensure safe transit. Minor outer packaging wear that does not affect the product itself is considered a complete and satisfactory delivery.
Contact Us
If you have any shipping-related questions, our customer support team is here to help:
- 📧 Email: [email protected]
- 💬 WhatsApp: +852 5502 1549
We aim to respond to all enquiries within 24 hours on business days.

