At JNR Vapor, we are committed to your complete satisfaction. As an officially authorized store, we operate a transparent and fair returns policy for all products purchased through our website.

⚠️ Please Note: This policy applies exclusively to orders placed on jnrvapor.co. We are unable to process return or refund requests for purchases made through any other platform, retailer, or third-party website.

Return Window

You have 30 days from the date of receiving your order to submit a return request.

Return Eligibility

To be accepted, all return requests must meet the following conditions:

  • Product Condition: Items must be returned in the same condition as received — unused, unopened, with all labels intact, and in their original packaging.
  • Proof of Purchase: A valid proof of purchase or order number is required.
  • Prior Authorization: To initiate a return, you must contact us in advance at [email protected]. Returns sent without prior approval will not be accepted.
  • Return Shipping: Return shipping costs are covered by JNR Vapor.

Damaged or Incorrect Items

We recommend inspecting your order as soon as it arrives. If you receive a defective product, notice shipping damage, or receive an incorrect item, please contact us immediately via:

We will work to resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Opened or used vape products (e-liquids, pre-filled pods, etc.)
  • Vape products are damaged due to buyer misuse
  • Gift cards and products purchased during specific promotional offers
  • Custom or made-to-order products

Exchanges

The fastest way to receive a replacement is to return the unwanted or defective item and place a new order once your return has been approved. We do not process direct exchanges — a new order must be placed after the return is accepted.

Refund Process

Once your returned item has been received and inspected, we will notify you by email whether your refund request has been approved.

  • If approved, the refund will be automatically issued to your original payment method.
  • Processing Time: Please allow up to 14 business days for your bank or financial institution to process the refund.

Contact Us

For any return or refund enquiries, please reach out to our customer support team:

We aim to respond to all enquiries within 24 hours on business days.