No. Because your order ships from inside the EU, it moves as domestic freight — there is no customs border to cross. The price you see at checkout is the final price. No import duty, no VAT add-on at the door.

Most orders reach Western and Central Europe in 3–5 business days. Spain and Portugal typically receive orders in 2–4 days from our Spain warehouse. Germany, Austria, and Switzerland usually receive orders within 2–4 days. More remote areas such as Bulgaria and Romania may take 4–7 business days. See the full table above for country-level estimates.

Our system automatically assigns the nearest warehouse that has your product in stock. You'll see the dispatch location on your order confirmation email. If your nearest warehouse is out of stock on a particular product, we fulfil from the next closest hub at no extra charge.

Yes. Every order ships with a carrier tracking number, sent to your email address within 1 business day of dispatch. You can also check your order status at any time via our order tracking page.

Yes. All JNR devices and e-liquids sold through this store comply with the EU Tobacco Products Directive (TPD). Nicotine-containing e-liquids are capped at 20mg/ml as required by EU regulations. We only stock products that have passed EU compliance checks.

You can find full details on our Returns & Refunds page. For any issue with your order, please contact us first — we resolve most cases quickly and without requiring a return.

Yes. Replacement pods are available for the Falcon Nexus, Flux Pro, Whale 38K, and AeroX 32K. Browse the full range at our Pods & Accessories collection, and find Falcon Nexus-specific pods in our JNR Pods collection.